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Continue ShoppingLast updated: 13 February 2026
These Terms of Use (the “Terms”) govern your access to and use of q-biohacking.com (the “Website”) and any purchases made through it. By accessing the Website or placing an order, you agree to be bound by these Terms.
If you do not agree, you must not use the Website.
1) Company information
The Website is operated by:
Academia NeuEra Sàrl, a société à responsabilité limitée duly incorporated and existing under the laws of Switzerland,
registered under company number CH-621.4.011.820-5,
with company UID CHE-484.180.312,
registered office: c/o François Roux, Chemin de la Lunaire 20, 1934 Le Châble VS, Switzerland,
represented by Nicolas Desjardins
(“Academia NeuEra”, “we”, “us”, “our”).
2) Eligibility and user responsibilities
By using the Website, you confirm that:
you are legally capable of entering into a binding agreement; and
any information you provide is accurate, complete, and kept up to date.
You agree not to:
misuse the Website, attempt unauthorized access, or interfere with its operation;
upload or transmit unlawful content; or
use the Website in a way that infringes third-party rights.
3) Information on the Website (no professional advice)
The Website may include information about wellness, performance, posture, or related topics. This content is provided for general informational purposes only and is not medical advice and does not replace consultation with a qualified health professional.
You should seek professional advice before using products if you have a medical condition, pain, injury, are pregnant, or are under medical treatment.
4) Orders and contract formation
4.1 Placing an order
When you place an order, you make an offer to purchase products. An order is not accepted until we confirm acceptance (typically by an order confirmation email or shipment confirmation).
4.2 Refusal or cancellation by us
We may refuse or cancel an order, for example if:
a product is out of stock;
we suspect fraud or unauthorized activity;
there is a pricing or product description error; or
delivery is not possible to the address provided.
If payment has been taken for a cancelled order, we will refund it in accordance with Section 8.
5) Prices, currency, and taxes
Prices are shown on the Website in the currency indicated at checkout.
Prices may change at any time, but changes do not affect orders already accepted.
Taxes, duties, customs fees, and import charges (if applicable) may be charged depending on your location and are generally your responsibility unless stated otherwise at checkout.
6) Payment
Payments are processed via third-party payment service providers. By submitting payment details, you confirm you are authorized to use the selected payment method.
We do not typically store full payment card details; payment processing is handled securely by our payment providers.
7) Shipping and delivery
Delivery times shown on the Website are estimates, not guarantees.
Risk of loss passes to you upon delivery to the address you provide (or as required by applicable mandatory consumer law).
You must ensure your delivery details are accurate. If a parcel is returned due to incorrect address information, additional shipping charges may apply.
8) Returns, refunds, and right of withdrawal
8.1 General
Return and refund conditions may be displayed on the Website (e.g., a Returns Policy). Where required by law, consumers may have mandatory withdrawal/return rights that cannot be excluded.
8.2 Defective or incorrect items
If you receive a defective product or the wrong item, please contact us promptly with order details and evidence where relevant. We will provide instructions and, where appropriate, replace the item or refund you.
8.3 Non-returnable items (example)
For hygiene or safety reasons, certain items may be non-returnable once opened or used, where permitted by law. If this applies, it will be stated on the product page or at checkout.
9) Product use and safety
You are responsible for using products in accordance with any instructions provided (including guides, warnings, and usage recommendations). If you experience discomfort or adverse effects, discontinue use and seek professional advice.
To the maximum extent permitted by applicable law, we are not liable for misuse of products, failure to follow instructions, or use contrary to warnings and contraindications.
10) Intellectual property
All content on the Website (including text, images, logos, graphics, product names, and design) is owned by or licensed to Academia NeuEra and protected by intellectual property laws.
You may view and print content for personal, non-commercial use only. You must not copy, reproduce, distribute, modify, or exploit any content without our prior written permission.
11) User-generated content (if applicable)
If the Website allows reviews, comments, or other submissions:
you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute such content for Website and marketing purposes; and
you confirm you have the rights to post it and it does not infringe third-party rights or violate law.
We may remove content at our discretion.
12) Third-party services and links
The Website may reference or link to third-party services (e.g., payment processors, carriers, social media platforms). We are not responsible for third-party services or their policies. Use of third-party services may be subject to their own terms.
13) Disclaimers
To the maximum extent permitted by law:
the Website is provided “as is” and “as available”; and
we do not guarantee that the Website will be uninterrupted, secure, or error-free.
We may update, modify, or discontinue parts of the Website at any time.
14) Limitation of liability
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law (including liability for intentional misconduct or gross negligence where such exclusions are prohibited).
Subject to the above, to the maximum extent permitted by law:
we are not liable for indirect, incidental, special, or consequential damages (including loss of profits, revenue, or data); and
our total liability for any claim relating to products or the Website is limited to the amount paid by you for the relevant order giving rise to the claim.
Consumer rights under mandatory law remain unaffected.
15) Indemnity
You agree to indemnify and hold us harmless from claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of:
your misuse of the Website;
your breach of these Terms; or
your violation of any law or third-party rights.
16) Privacy
Our collection and use of personal data is described in our Privacy Policy. By using the Website, you acknowledge you have read it.
17) Changes to these Terms
We may update these Terms from time to time. The “Last updated” date at the top indicates the effective date. Changes apply from the time they are posted on the Website.
18) Governing law and jurisdiction
These Terms are governed by the laws of Switzerland, without regard to conflict-of-law rules.
If you are a consumer, you may also benefit from mandatory consumer protection laws in your country of residence, which are not waived by these Terms.
Any dispute arising from or relating to these Terms or the Website shall be submitted to the competent courts in Switzerland, subject to any mandatory jurisdiction rules that apply to consumers.
19) Contact
For questions about these Terms or orders:
Academia NeuEra Sàrl
c/o François Roux, Chemin de la Lunaire 20, 1934 Le Châble VS, Switzerland
Represented by: Nicolas Desjardins