Privacy Policy

This Privacy Policy explains how Academia NeuEra Sàrl (“Academia NeuEra”, “we”, “us”, “our”) collects, uses, shares, and protects personal data when you visit or make a purchase on q-biohacking.com (the “Website”), or otherwise interact with us.

Controller (data controller / responsible entity)
Academia NeuEra Sàrl, a société à responsabilité limitée duly incorporated and existing under the laws of Switzerland, registered under company number CH-621.4.011.820-5, with company UID CHE-484.180.312, having its registered office at c/o François Roux, Chemin de la Lunaire 20, 1934 Le Châble VS, Switzerland, represented by Nicolas Desjardins.

1) Scope

This Privacy Policy applies to personal data processed through the Website and related services (including checkout, customer support, marketing communications, and order fulfillment).

2) Personal data we collect

We collect personal data in the following categories:

A. Data you provide directly

Identity & contact data: first and last name, email address, phone number.
Delivery / billing data: delivery address, billing address.
Account data (if applicable): login credentials and profile information (depending on whether an account feature is offered).
Order and communication data: items purchased, order notes, customer service messages, returns/refund requests, and other communications you send to us.

B. Data collected automatically

When you browse the Website, certain data may be collected automatically, such as:

Device and technical data: IP address, device type, browser type, operating system, language settings.
Usage data: pages viewed, clicks, time spent, referring pages, and other browsing behavior.
Cookies and similar technologies: see Section 9.

C. Payment data

We do not usually store full payment card details. Payment transactions are typically processed by payment service providers (PSPs). Depending on the PSP, we may receive limited information such as payment status, transaction identifier, and partial card data (e.g., last 4 digits).

3) Why we use your data (purposes)

We use your personal data for the following purposes:

To process and deliver your orders
- confirm orders, process payment, prepare shipments, deliver products, manage returns/refunds, and provide order updates.
To provide customer support
- respond to inquiries, troubleshoot issues, and manage warranty/after-sales requests.
To operate, secure, and improve the Website
- maintain functionality, prevent fraud and abuse, debug, analyze performance, and improve user experience.
To communicate with you
- transactional messages (order confirmations, shipping updates), service announcements, and customer support communications.
Marketing (where permitted)
- send newsletters and promotional messages where you have opted in or where we otherwise have a lawful basis; show relevant ads or measure ad performance (subject to your choices and applicable law).
Legal and compliance
- meet legal obligations (accounting, tax, consumer law), respond to lawful requests, and protect our rights.

4) Legal bases for processing (GDPR-style transparency)

Where applicable (e.g., for individuals in the EEA/UK), we rely on the following legal bases:

Contract: processing necessary to perform a contract with you (e.g., fulfilling an order).
Legal obligation: compliance with legal obligations (tax, accounting, consumer protection).
Legitimate interests: operating and improving our business, preventing fraud, securing the Website, and providing efficient customer service—balanced against your rights and freedoms.
Consent: for certain cookies and marketing communications where required; you may withdraw consent at any time (see Sections 9 and 10).

5) Who we share your data with

We may share personal data with trusted third parties only as necessary for the purposes above, including:

Delivery and logistics providers (to ship your order).
Payment service providers (to process payments).
E-commerce and IT service providers (hosting, website platform, analytics, email delivery tools).
Customer support tools (ticketing systems, communications tools).
Professional advisors (legal, accounting, auditors) where necessary.
Authorities / regulators / courts where required by law or to protect our legal rights.

We do not sell your personal data in the ordinary commercial sense. If your jurisdiction defines “sale” or “sharing” broadly (e.g., certain ad technology contexts), you may have opt-out rights—see Section 10.

6) International transfers

Your personal data may be processed in Switzerland and may be transferred to other countries where our service providers operate. When transfers involve countries that may not provide an equivalent level of protection, we use appropriate safeguards (such as contractual protections) as required by applicable data protection laws.

7) Data retention

We retain personal data only as long as necessary for the purposes described in this Privacy Policy, including:

Order and accounting records: retained for the period required by applicable tax/accounting laws.
Customer support records: retained as needed to address your request and for follow-up or legal purposes.
Marketing data: retained until you unsubscribe or object, and thereafter as needed to maintain a suppression list (to respect your preferences).
Analytics and cookies: retained according to cookie lifetimes and settings (see Section 9).

8) Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no online service is 100% secure; you use the Website at your own risk.

9) Cookies and similar technologies

We use cookies and similar technologies to operate the Website, remember preferences, enable essential functions (such as checkout), and understand how the Website is used.

Cookies may include:

Strictly necessary cookies: required for core functionality and security.
Preference cookies: remember your settings.
Analytics cookies: help us understand Website usage and improve performance.
Marketing cookies: help deliver or measure advertising (where used and where permitted).

Your choices: You can manage cookie preferences through your browser settings and, where available, through cookie consent tools on the Website. Blocking certain cookies may impact Website functionality.

10) Your rights and choices

Depending on where you live, you may have rights such as:

Access to your personal data
Correction of inaccurate data
Deletion (in certain cases)
Restriction of processing (in certain cases)
Objection to processing (notably for direct marketing and certain legitimate interests)
Data portability (in certain cases)
Withdraw consent (where processing is based on consent)
Opt-out of marketing: you can unsubscribe via links in emails or contact us.

To exercise your rights, contact us using the details in Section 13. We may request information to verify your identity.

If you are in the EEA/UK, you may also have the right to lodge a complaint with your local data protection authority.

11) Children

The Website is not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us so we can take appropriate action.

12) Third-party links

The Website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing them your personal data.

13) Contact

For privacy-related questions or requests, contact:

Academia NeuEra Sàrl
c/o François Roux, Chemin de la Lunaire 20, 1934 Le Châble VS, Switzerland
Represented by: Nicolas Desjardins

(If you want, I can also format this section to include a dedicated privacy email address once you provide it.)

14) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when it was most recently revised. Changes take effect when posted on this page.